Two Cents for the Little Guy

Lincoln Waste Solutions deals with about 7200 different haulers over the course of a year. Like everything in else life, some are good and some are not as good, and some are stupendous.   Waste Optimization is not an easy challenge and I like to think we are better at it than anyone else in North America. I have come to that conclusion because the vast majority of our business comes from people who are thoroughly disgusted with their current hauler/broker.  No one is ever disgusted with us.

That being said, I have to give the bulk of the credit to our haulers, and more particularly, the smaller haulers, those companies who have family members driving trucks and scheduling and making sure the lights are on at 6:00 every morning.  These are the companies that guarantee our prosperity.

Their success in our relationships rarely comes about from “discounting.”  They are not the companies trying to buy market share, or undercut their competitors until no one makes any money.  These are the companies who thrive on customer service, who know the high-value of what they provide.  These are the companies who winners align with in order to create successful relationships.

We deal with a lot of large haulers, publicly traded haulers, haulers who compete with us every day.  They do a good job and in some cases they are the OGIT (Only Game in Town) and we are forced to use them if we want to provide service for our customers.  But from my seat the difference between big and small is considerable.  Big can get the job done, but it is small who goes out the Friday afternoon before a holiday and makes a critical pick-up.  It is small who runs into the restaurant to ask a patron to move their car rather than double bill the client for another pick-up because he can’t great access to the dumpster.  It is small who jumps out his truck and throws the extra garbage bags in the dumpster…and never bill anyone or even needs to tell anyone.

Here’s to the privately traded company.  The sole-prop.  The three truck operation.  Here’s to the folks who bust their behinds to take care of our customers and never receive anywhere near their share of the credit.T If you are one of those companies, you can trust us on two things; we will always pay you within 30 days and we will always tell our customers that our success isl due to your hard work.

 

 

What is a Partnership?

We are sure our success is directly related to the fact we have a true partnership with the hauler as well as our clients.  If we are each not carrying our end of the bargain the entire structure would collapse.  The clients pay us promptly…we pay the haulers even more promptly, the haulers provide exemplary service.  All three of us win and that is why clients never leave us.  The bigger picture is that we are 100% transparent.  Any client can look at any invoice whenever they choose.  When Nick Zoccoli and Ron Sedergren founded the company they had nothing to hide and realized that was the model business for an industry that many find a bit crooked and tainted.

Ron and Nick never deviated from that path and have been rewarded with almost no client turnover.  That ethic has spread to all parts of the company so we are willing to share hauler information and pricing information and service information with our customers.  If it makes them more profitable then it will ultimately benefit Lincoln Waste.  One of the most critical areas where this has to be made manifest is with our contract.  It is a grand total of 2 pages long.  It is designed not to fool you, confuse you, trick you or even cause you to turn it over to Legal.

Now, go to take a look at your current waste management contract.  Can you figure out exactly when it expires?  Why all the language pertaining to, …”you need to cancel this no sooner than 120 days but no later than 90 days in order to file for a cancellation within 60 days.”  What? Why can’t they just say, “This  contract expires October 23, 2014?”  Is that so hard?  They don’t do that because then they could not trap you.

Have you ever sat on an airplane and asked the person next to you how much they paid for the ticket?  You may be appalled, or thrilled, it all depends on the deal.  The similar scenario would take place if a group of procurement executives all brought their waste contracts into one room.  No two are the same…even if they are from the same waste managent firm.  Their idea is to fool you.  It is all smoke and mirrors.  Ask yourself this, “In what other industry is the evergreen clause still used in a contract?”  Used car extended warranties?  Copier toner maybe?  That horrible, self-renewing passage that if you let it go by, you are locked in for another three year term.  Who does that to their partner?  Who does it help?  It is designed to trick you.

We are not about the trickery.  No small print, no hidden terms, no evergreen clauses, in fact, if you have suggestions on how we could simplify our contract even more, we would glad welcome the input.  We don’t have corporate lawyers because we are not trying to fool you.  Isn’t that what a true partnership is all about?